Privacy Policy

Effective Date: August 25, 2026
Last Updated: August 25, 2026

Whoosh Agency ("Whoosh Agency," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit whooshagency.com (the "Site"), contact us, or use our marketing, web design, SEO, advertising, and automation services (the "Services"), how we use that information, who we share it with, and the choices and rights you have.

By using the Site or the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.

1. Who We Are and How to Reach Us

Whoosh Agency is a marketing agency located in North Carolina, United States. We are the controller of the personal information described in this policy that we collect through our own Site and business operations.

Whoosh Agency
4299 Elevation Rd
Benson, NC 27504
United States
Phone: 919-207-0188
Email: help@whooshagency.com

2. Information We Collect

2.1 Information You Give Us

We collect information you provide directly, including when you fill out a form, request a quote, book a call, subscribe to updates, apply for a job, or become a client. This may include:

Name, business name, job title
Email address, phone number, and mailing address
Website URL and details about your business
Information about your marketing goals, budget, and current vendors
Billing and payment details (processed by our payment processors — we do not store full card numbers)
Anything else you choose to include in a message, form, call, or meeting with us

2.2 Information We Collect Automatically

When you visit the Site, we and our analytics and advertising partners may automatically collect:

IP address and approximate location (city/region level)
Browser type, device type, operating system, and screen size
Pages viewed, time on page, scroll depth, links and buttons clicked
Referring website, search terms, and UTM campaign parameters
Date and time of your visit and session identifiers
Cookie and pixel identifiers, advertising identifiers, and similar online identifiers

2.3 Information From Third Parties

We may receive information about you from advertising platforms, lead sources, referral partners, publicly available business directories, and service providers that help us verify, enrich, or route inquiries.

2.4 Sensitive Information

We do not seek to collect sensitive personal information (such as Social Security numbers, health information, precise geolocation, or biometric data) through the Site, and we ask that you not send it to us through web forms or text messages.

3. Cookies, Pixels, and Tracking Technologies

We use cookies, pixels, tags, local storage, and similar technologies to operate the Site, understand how it performs, and measure our marketing. These include:

Strictly necessary cookies — required for the Site to load, keep forms secure, and remember your cookie choices.
Analytics cookies — such as Google Analytics, which help us understand which pages and content are useful.
Advertising and conversion cookies and pixels — such as Google Ads, the Meta (Facebook/Instagram) Pixel, Microsoft Advertising, and LinkedIn Insight Tag. These allow us to measure ad performance and to show you Whoosh Agency ads on other websites and platforms (often called remarketing or retargeting).
Functionality cookies — such as chat widgets, scheduling tools, and form software that remember your inputs.

You can control cookies through your browser settings, and you can opt out of interest-based advertising through tools such as the Digital Advertising Alliance (optout.aboutads.info), the Network Advertising Initiative (optout.networkadvertising.org), or your platform's own ad settings. Google Analytics offers a browser opt-out add-on at tools.google.com/dlpage/gaoptout. Blocking some cookies may affect how the Site works.

Global Privacy Control and Do Not Track

Where required by law, we honor opt-out preference signals such as the Global Privacy Control (GPC) transmitted by your browser as a request to opt out of the sale or sharing of personal information for that browser. The Site does not currently respond to "Do Not Track" browser signals, as no common standard has been adopted.

4. How We Use Your Information

We use personal information to:

Respond to your inquiries, quotes, and support requests
Schedule and conduct calls, consultations, and meetings
Provide, deliver, and improve the Services, including reporting on results
Invoice you and process payments
Send service messages, project updates, and account notices
Send marketing emails and text messages where you have opted in
Measure and improve our website, content, and advertising performance
Detect, investigate, and prevent fraud, abuse, spam, and security incidents
Comply with legal obligations and enforce our agreements

5. Email and Text Message (SMS) Communications

5.1 Email

If you opt in to our emails, we may send newsletters, marketing offers, case studies, and updates. Every marketing email includes an unsubscribe link. You may also email help@whooshagency.com to be removed. We will still send transactional or service-related emails (such as invoices or project notices) to active clients.

5.2 Text Messages

If you provide your mobile number and consent to receive text messages, we may send you appointment reminders, service notifications, and — where you have separately opted in — marketing messages. Consent to receive marketing text messages is not a condition of purchasing any product or service.

Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out at any time, or HELP for assistance. Carriers are not liable for delayed or undelivered messages.

No mobile information will be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Mobile opt-in data and consent are never shared with any third party except the service providers that help us deliver the messages you requested, and those providers may not use the information for any other purpose.

6. How and Why We Share Information

We do not sell your personal information for money. We share personal information only as described below:

Service providers and vendors — companies that host our website, host and route email, provide our CRM and marketing automation platform (including HighLevel / LeadConnector), process payments, schedule appointments, provide analytics, deliver text messages, provide call tracking, and provide security and backup services. These providers may use your information only to perform services for us.
Advertising and analytics platforms — such as Google, Meta, Microsoft, and LinkedIn, in connection with the cookies and pixels described in Section 3. Under some U.S. state privacy laws, this kind of cross-context behavioral advertising may be treated as "sharing" or a "sale" of personal information even though no money changes hands. See Section 10 for how to opt out.
Professional advisors — attorneys, accountants, and insurers, where reasonably necessary.
Business transfers — if Whoosh Agency is involved in a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of that transaction.
Legal and safety — when we believe disclosure is required by law, subpoena, or court order, or is necessary to protect the rights, property, or safety of Whoosh Agency, our clients, or others.
With your direction — when you ask us to share information with a partner, platform, or vendor of yours.

7. Information We Handle on Behalf of Our Clients

A large part of what we do involves handling data for our clients. When we build or manage a client's website, CRM, ad accounts, email or SMS campaigns, or reporting, we may access personal information about that client's own customers, patients, leads, and contacts.

In those situations, our client is the controller (or "business") of that information and Whoosh Agency acts as a processor or service provider. That means:

We handle that information only on the client's documented instructions and only to deliver the agreed services.
We do not sell it, and we do not use it for our own marketing or to build our own profiles.
We apply reasonable technical and organizational safeguards and limit access to team members and subprocessors who need it.
We return or delete it in accordance with our agreement with that client at the end of the engagement.

If you are a customer, patient, or contact of one of our clients and you want to access, correct, or delete your information, please contact that business directly — they control the data and the decision. You are also welcome to contact us at help@whooshagency.com and we will route your request to the appropriate client.

Where a client's data is subject to specific regimes (for example, GDPR or state privacy laws), we will enter into a data processing agreement on request.

8. Use of Artificial Intelligence Tools

We use artificial intelligence and machine learning tools to help us do our work — for example, to help draft and edit content, summarize research, analyze campaign performance, generate images or design concepts, and organize internal notes. Human team members review the work we deliver.

We do not knowingly submit sensitive personal information to public AI tools, and we use enterprise or business-tier tools with data protection terms where available. Where we use AI tools in the course of client work, we do so consistently with our agreements and with the confidentiality obligations we owe that client. We do not use AI to make automated decisions that produce legal or similarly significant effects about you.

9. Data Retention

We keep personal information only as long as we need it for the purposes described in this policy, including to run our business, meet contractual and legal obligations, resolve disputes, and maintain records. In general:

Inquiry and lead information: up to 3 years after last contact
Client records, contracts, and project files: for the life of the engagement plus 7 years
Billing and tax records: as required by law, generally 7 years
Marketing list data: until you unsubscribe, plus a suppression record so we do not re-contact you
Website analytics data: as configured in the relevant platform, generally 14 months or less

When information is no longer needed, we delete it or de-identify it.

10. Your U.S. Privacy Rights

10.1 California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

Know what personal information we collect, the sources, the purposes, and the categories of third parties we disclose it to
Access a copy of the specific pieces of personal information we hold about you
Delete personal information we collected from you, subject to legal exceptions
Correct inaccurate personal information
Opt out of the "sale" or "sharing" of personal information for cross-context behavioral advertising
Limit the use and disclosure of sensitive personal information (we do not use sensitive personal information for purposes that trigger this right)
Non-discrimination — we will not deny you services, charge you a different price, or provide a lesser quality of service because you exercised a privacy right

In the preceding 12 months, we have collected the following categories of personal information: identifiers; commercial information; internet or other electronic network activity information; professional or employment-related information; and inferences drawn from the above. We collect these from you directly, automatically through the Site, and from the third-party sources described in Section 2.3. We disclose these categories to the service providers and platforms described in Section 6 for the business purposes described in Section 4. We have "shared" identifiers and internet activity information with advertising platforms for cross-context behavioral advertising. We do not sell personal information for monetary consideration, and we do not knowingly sell or share the personal information of consumers under 16 years of age.

10.2 Other U.S. State Residents

Residents of states with comprehensive privacy laws — including Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, Delaware, Iowa, Nebraska, New Hampshire, New Jersey, Tennessee, Minnesota, Maryland, and others as they take effect — have similar rights to access, correct, delete, obtain a portable copy of their personal information, and opt out of targeted advertising, sale, and certain profiling. Some states also provide the right to appeal a denied request; if we deny your request, our response will explain how to appeal.

10.3 How to Exercise Your Rights

Email help@whooshagency.com with the subject line "Privacy Request," or call 919-207-0188. Tell us which right you want to exercise and give us enough detail to locate your records. We will verify your identity — usually by confirming information we already have on file — before acting on a request to access, delete, or correct.

An authorized agent may submit a request on your behalf with written permission signed by you, and we may still ask you to verify your identity directly. We respond within 45 days and may extend once by an additional 45 days with notice.

11. Rights of Individuals in the EEA, UK, and Switzerland (GDPR)

If you are in the European Economic Area, the United Kingdom, or Switzerland, the following also applies.

11.1 Legal Bases for Processing

Contract — to provide the Services you or your organization engaged us for, and to respond to pre-contract inquiries
Legitimate interests — to run, secure, and improve our business and to market our services to businesses, balanced against your rights
Consent — for non-essential cookies, marketing emails, and text messages, which you may withdraw at any time
Legal obligation — to comply with tax, accounting, and other legal requirements

11.2 Your Rights

You have the right to access, rectify, erase, restrict, and object to processing of your personal data; the right to data portability; the right to withdraw consent at any time without affecting processing already carried out; and the right to lodge a complaint with your local supervisory authority (or the UK Information Commissioner's Office).

11.3 International Transfers

We are based in the United States, and the service providers we use are primarily located in the United States. When personal data is transferred out of the EEA, UK, or Switzerland, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses (and the UK Addendum where applicable), together with supplementary measures where needed. You may request a copy of the relevant safeguards by emailing help@whooshagency.com.

12. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, access controls, multi-factor authentication on business-critical systems, and vendor due diligence. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you believe your interaction with us is no longer secure, contact us immediately at help@whooshagency.com.

13. Children's Privacy

The Site and Services are intended for businesses and adults. We do not knowingly collect personal information from children under 13 (or under 16 where applicable law requires). If you believe a child has provided us personal information, contact us at help@whooshagency.com and we will delete it.

14. Third-Party Websites and Services

The Site may link to third-party websites, platforms, and tools that we do not control. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to read the privacy policy of any site you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above. If the changes are material, we will provide additional notice, such as a notice on the Site or an email to active clients. Your continued use of the Site after an update means you accept the revised policy.

16. Contact Us

Questions, requests, or complaints about this Privacy Policy or our data practices:

Whoosh Agency
4299 Elevation Rd
Benson, NC 27504
United States
Email: help@whooshagency.com
Phone: 919-207-0188

This Privacy Policy is governed by the laws of the State of North Carolina, without regard to its conflict of laws principles, except where a privacy law of another jurisdiction applies to you.